The situation
Valhalla finds a lot, but it does not know you want to change the pricing page before the November campaign. Only you know that. The portal has one entrance for that — and a separate, red door for when something is broken.
How to add a request
- Open the assistant: the Valhalla button in the bar (on the phone) or "Ask Valhalla or request something…" in the menu, or ⌘K, or the Request something button in Improve.
- Write naturally: "I want to change the pricing page — three packages, not five, and a CTA to WhatsApp."
- Valhalla recognises it is a request, not a question, and replies with a draft: title, area (for example Experience), estimated effort and the text, plus the note "Florentin will scope it".
- Press Send request (or Edit if you want to adjust the text first).
- You see the confirmation: "Request sent. It appears in Improve › Your requests."
You can include a URL in the text too — it helps scoping.
What Valhalla does with it
A request never bypasses the plan. It goes through the same steps as any finding:
- Valhalla is scoping it — the initial status in "Your requests". Florentin gets an email "New request to scope".
- Being scoped — Florentin turns it into a recommendation with a clear objective, effort, priority and expected result.
- Became a recommendation — it appears in "Needs your approval" like any card, with a "see the recommendation" link. You approve it, it enters the queue in its computed place, Valhalla proposes a date.
- Not taken forward — rarely, when the request makes no technical sense or contradicts something; Florentin explains in the discussion.
Why this way and not straight into the queue? Because a three-line request does not yet have effort, risks and dependencies. After scoping, it does — and then it competes fairly with the rest.
The "Something is broken" button
Emergencies do not wait for the queue. You find them in Account › Something broken? (and as a shortcut of the installed app).
- Press Report an emergency.
- Pick the kind: Site down, Checkout / booking failing, Tracking broken, Ads account issue (suspended, disapproved), Security incident.
- Write the details and press Report emergency.
What happens the next second:
- The session in progress is paused; its page reads "Paused · an emergency came first".
- An emergency session ("Emergency · …") is created and starts immediately; you are redirected to its page, with the live log.
- Florentin gets an urgent email with the details and the link.
- The emergency session does not consume one of the month's four sessions — the capacity stays yours.
- When the emergency is closed, the interrupted session resumes exactly where it stopped. Everything stays in the log, and the month's recap counts "emergencies resolved".
What to remember
- Requests are written in the assistant (Valhalla / ⌘K / Request something); Valhalla proposes a draft, you press "Send request".
- A request never bypasses the plan: Florentin scopes it, it becomes a recommendation, you approve it, it enters the queue.
- Emergencies have five kinds and their own button in Account; they start an emergency session at once and suspend the current one.
- Emergencies do not consume one of the four sessions; the interrupted session resumes where it stopped.
Frequently asked
How many requests can I send?
Unlimited. Each one is scoped and enters the plan in its place — capacity is what gets shared, not the number of requests.
I pressed emergency by mistake.
Message Florentin right away (WhatsApp or in the emergency session log). He closes the emergency session and resumes the interrupted one; no capacity is consumed.
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